EPFO Makes Claim Settlement Faster and Simpler for Members
The Employees’ Provident Fund Organisation (EPFO) has taken significant steps to make the claim settlement process faster and more convenient for its members. The latest improvements aim to ensure quicker claim processing, ease of document submission, and fewer interventions from employers and EPFO offices.
One of the major updates is the enhancement of the auto-mode claim settlement. Now, advance claims up to ₹1 lakh are processed automatically, covering not only medical emergencies but also housing, education, and marriage-related expenses. As a result, 60% of advance claims are settled through auto-mode within just three days. In fact, EPFO set a record with 2.16 crore auto-claims settled as of March 6, 2025, a significant jump from 89.52 lakh in the previous financial year.
For members needing to update their details, the process has been made easier. Those with Aadhaar-verified Universal Account Numbers (UANs) can now correct their information without requiring EPFO’s intervention. Currently, 96% of such corrections happen automatically.
Online claim submissions have also become the norm, with 99.31% of claims now being filed digitally. As of March 6, 2025, a total of 7.14 crore claims were submitted online, eliminating the need for members to visit EPFO offices.
In another major relief, EPFO has removed the requirement for employer attestation in most transfer claim requests. Now, only 10% of transfer claims need both member and employer approval. Similarly, the requirement to submit a cheque leaf along with a claim form has been relaxed for KYC-compliant UANs that meet the necessary criteria.
EPFO has also introduced a de-linking facility for members whose accounts were mistakenly or fraudulently linked to establishments. Since its launch on January 18, 2025, over 55,000 members have successfully de-linked their accounts.
Additionally, EPFO has implemented upfront validation checks to help members determine eligibility before filing claims. Plans are underway to further streamline the claim process by centralizing member databases under the Centralized IT Enabled System (CITES 2.01).
These steps reflect EPFO’s commitment to making provident fund-related services faster, simpler, and more user-friendly, ensuring members receive their benefits without unnecessary delays or hassles.